FAQs
Frequently Asked Questions
Here are some common questions customers have about our natural skincare products:
1. Are your products cruelty-free?
Answer: Yes, all of our products are cruelty-free. We do not test on animals, and we are committed to ethical and sustainable practices.
2. Are your products suitable for all skin types?
Answer: We have a range of products designed to suit various skin types, including sensitive, oily, dry, and combination skin. However, we always recommend performing a patch test to ensure compatibility with individual skin type.
3. What are the main ingredients used in your products?
Answer: We use a range of natural and organic ingredients, such as botanical extracts, essential oils, and plant-based emollients. We prioritize quality and sustainability when sourcing our ingredients.
4. Are your products free from harmful chemicals?
Answer: Yes, our products are free from parabens, sulfates, phthalates, and other harmful chemicals. We believe in creating skincare solutions that are gentle yet effective.
5. How should I store your products?
Answer: We recommend storing our products in a cool, dry place away from direct sunlight. This helps to maintain the integrity of the natural ingredients.
6. Do you offer international shipping?
Answer: At the moment, we only offer shipping within the UK. However, we are working on expanding our reach to international customers in the near future.
7. Can your products help with specific skin concerns, such as acne or aging?
Answer: Our products are formulated to address various skin concerns, but individual results may vary. We always recommend consulting with a skincare professional for personalized recommendations.
8. Do you offer a return or exchange policy?
Answer: Yes, we offer a satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the product for a full refund or exchange within 30 days of purchase.
If you have any other questions or require further assistance, feel free to reach out to us.